FAQs

How do I care for my kaftan?

All kaftans are made of crepe silk and are super delicate therefore only handwash or dry cleaning is recommended . Do not hang in direct sunlight. Cool iron only. Do not iron on embellishments. Due to the nature of the material slight imperfections may be apparent.

What are the sizes of the kaftans?

All our kaftans are free size. Here are the measurements, which are seam to seam. The width of the short kaftan is 34 inches (87cm) and the length varies from 36 inches (91cm)– 41 inches (104cm). The width of the long kaftan is 34 inches (87cm) and the length varies from 54 inches (137cm)– 56 inches (142cm).

Can I order a custom size?

Due to the nature of the fabric, we are able to customise the length of the garment, however, the width is limited to 34 inches (87cm).

How often do you restock?

Your ROSO is exactly that, YOURS. As such all our kaftans are unique and the same will not be restocked. Can I come to view garments at your showroom? Certainly, however, viewing is strictly by appointment via sales@roso.co.za.

How much does shipping cost?

ROSO Designer Kaftans offers FREE delivery within South Africa. However, for international deliveries, a surcharge will apply depending on the final destination. Please email us at sales@roso.co.za for international shipping if you require us to arrange delivery, else you are more than welcome to arrange your own collection once the purchase has been finalised. Whatever your decision is, please notify us accordingly.

How long does shipping take?

Please allow 3-5 business days for delivery, excluding the order day, within South Africa. Additionally, please ensure that there is someone available to receive your order as we will not be liable for undelivered order costs. Express Delivery (next business day) is available, however, this will attract an additional charge of R150 All deliveries are done Monday to Friday only.

How do I track my package?

We use DSV local couriers. You will receive an email with a tracking number once your package has been shipped. Thereafter, you may log onto the DSV website (http://www.za.dsv.com) and enter the tracking number as provided.

Returns and refunds

Although we remain confident that your ROSO will satiate you totally, we will gladly exchange your item for another one only if the garment is unworn and within 7 days of receipt (Buyer is responsible for shipping). STRICTLY NO REFUNDS.

** DISCLAIMER: you must receive exchange approval before sending anything back. Please email (sale@roso.co.za) with your Proof of Purchase and a picture of the item.