General Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the sale of merchandise by (the "Provider" or "we") to you through the South African section of www.roso.co.za ("SA site"). Your use of www.roso.co.za to purchase merchandise indicates that you accept and agree to be bound by these General Terms and Conditions of Sale.

1. ORDERS & PRODUCTS

All items remain the property of ROSO Designer Kaftans until full payment is received. Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. THE KAFTANS ARE ALL UNIQUE AND, AS SUCH, ONCE SOLD ONLY THE CLOSEST SUBSTITUTE WILL BE AVAILABLE.

2. PRICES

All prices are in South African Rands (ZAR). Prices may change without notice from time to time. All prices are exclusive of customs and import duties.

3. SHIPPING COSTS

ROSO Designer Kaftans offers FREE delivery within South Africa. However, for international deliveries, a surcharge will apply depending on the final destination. Please email us at sales@roso.co.za for international shipping if you require us to arrange delivery, else you are more than welcome to arrange your own collection once the purchase has been finalised. Whatever your decision is, please notify us accordingly.

4. SHIPMENTS AND DELIVERY

You bear all risks of loss and damage to the products from the time the same have cleared our fulfilment house. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.

5. RETURNS AND REFUNDS

Although we remain confident that your ROSO will satiate you totally, we will gladly exchange your item for another one only if the garment is unworn and within 7 days of receipt (Buyer is responsible for shipping). STRICTLY NO REFUNDS.

** DISCLAIMER: you must receive exchange approval before sending anything back. Please email (sale@roso.co.za) with your Proof of Purchase and a picture of the item.

6.BINDING AGREEMENT

Our order confirmation, these General Terms and Conditions of Sale and our other Site Policies shall be deemed the final and integrated agreement between you and us on the matters contained in these General Terms and Conditions of Sale.

7. GOVERNING LAW AND CHOICE OF FORUM

The laws of South Africa (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these General Terms and Conditions of Sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in South Africa.

8. SEVERABILITY

If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.

9. FORCE MAJEURE

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

10. ERRORS AND INACCURACIES

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.